--- title: Defining the Learning Problem from the Learner’s Perspective description: At The eLearning Guild’s Learning Solutions Conference & Expo 2018, Beatrice Conley, Enterprise Solutions Manager at BenchPrep, presented a framework for folks to use when determining the right learning solution for their organization. image: https://blog.benchprep.com/hubfs/Blog%20Posts%20Featured%20Images/Defining-the-Learning-Problem-from-the-Learners-Perspective-featured-image.jpg --- [![header-svg](https://blog.benchprep.com/hubfs/header-svg.svg "header-svg")](https://www.benchprep.com/) - Solutions - [Solutions Overview](https://www.benchprep.com/benchprep-solutions-overview) - [Credentialing & Exam Prep](https://www.benchprep.com/credentialing-test-prep) - [Practice Exams](https://www.benchprep.com/practice-tests) - [Software Certification Training](https://www.benchprep.com/software-cert-training) - [Continuing Education](https://www.benchprep.com/continuing-education) - Product - [Product Overview](https://www.benchprep.com/product-overview) - 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At The eLearning Guild’s [Learning Solutions Conference & Expo 2018](https://www.elearningguild.com/lscon/content/5200/learning-solutions-2018-conference--expo--home/), [Beatrice Conley](https://www.linkedin.com/in/beatrice-conley-bb966332/), Enterprise Solutions Manager at [BenchPrep](https://benchprep.com), presented a framework for folks to use when determining the right learning solution for their organization.  This information was a core objective for the majority of attendees at the conference and Beatrice’s presentation guided them through an exercise to consider two perspectives as they explored potential solutions.  ![Defining-the-Learning-Problem-from-the-Learners-Perspective-presenting](https://blog.benchprep.com/hs-fs/hubfs/Blog%20Posts%20Inline%20Images/Defining-the-Learning-Problem-from-the-Learners-Perspective-presenting.jpg?width=639&height=320&name=Defining-the-Learning-Problem-from-the-Learners-Perspective-presenting.jpg) The framework begins by taking a closer look at the learner experience through the lens of a learner.  This method helped the audience visualize and identify challenges and gaps facing both the learner and the organization throughout the learning journey.   ### Common learning challenges for today’s learner:   - Require immediate access - Lack of bite-sized, time managed programs - Need an easy to use, intuitive user experience - Demand great and relevant content ### **Common challenges organizations face with traditional learning programs:  ** - Decreased participation and low engagement - Lack of technology - Irrelevant user data - Misaligned business objectives   **With so many solutions to choose from, Beatrice outlined BenchPrep’s four key pillars to keep top of mind when evaluating learning programs.**   1. **Structure:** Choose a solution that offers customized pathways that meet learner needs and one that fits any type of content or course structure. 2. **Achievement:** Incorporate learning goals, practice tests, exams, and gamification to help learners validate their progress and see results.   3. **Accessibility:** Offer on-demand access anywhere, anytime, across devices to increase engagement for today’s digital savvy, busy learner. 4. **Analytics:** Ensure the solution provides analytics that will benefit all key stakeholders, starting with the learner.   ### **Determine the right learning solution for your organization and improve your learner's experience. ** **Download presentation slides to:** - See an illustration of the complete candidate journey, including the 5 stages a typical learner goes through - Identify gaps in the learning journey from an organization’s perspective, as well as from a learner’s perspective, and how to use those insights to determine an effective learning solution - Take a deeper dive into the 4 pillars of the learner experience [![Download Now](https://no-cache.hubspot.com/cta/default/3653985/b710dda7-929a-445d-970b-41c199b68950.png)](https://cta-redirect.hubspot.com/cta/redirect/3653985/b710dda7-929a-445d-970b-41c199b68950)     ### Share On [![Facebook](https://blog.benchprep.com/hubfs/assets/Images/Icons/facebook.svg) Facebook](https://www.facebook.com/sharer/sharer.php?u=&t=) [![Twitter](https://blog.benchprep.com/hubfs/assets/Images/Icons/twitter.svg) Twitter](https://twitter.com/intent/tweet?) 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